Refund & Cancellation Policy

01 Monthly Subscription & Billing Framework

This Refund & Cancellation Policy outlines the billing rules, cancellation workflows, and refund eligibility conditions governing merchant subscriptions on One QR (accessible at oneqrscan.in).

One QR services operate primarily on a monthly subscription model. Subscriptions are billed on a recurring monthly cycle, commencing on the date of initial payment and renewing automatically on each monthly anniversary unless a timely cancellation request is submitted.

All subscription charges, setup fees, and hardware standee costs are processed securely via our payment gateway partner, Cashfree.

02 Three-Month Minimum Commitment (₹999/month Plan)

To avoid any ambiguity regarding how this commitment is billed and settled, please review these specific rules:

• Billed Monthly (No Upfront Multi-Month Payment): The customer does NOT pay ₹2,997 upfront. The customer is billed and pays ₹999 per month across the three-month commitment period.
• Cancellation Requests During the Commitment Window: A merchant may submit a formal cancellation request at any point during the 3-month commitment period.
• Non-Refundable Past Billing Cycles: Amounts already billed and collected for active or completed monthly cycles are non-refundable.
• Cessation of Subsequent Invoicing: Upon review and processing of the cancellation request, future scheduled billing cycles will stop in accordance with the applicable cancellation date, commitment terms, and billing period cutoff.

03 Cancellation Policy & Procedures

Merchants may request subscription cancellation at any time by contacting our dedicated support desk at officialoneqr@gmail.com or calling +91 90820 09379.

• Standard Month-to-Month Plans: For plans without a multi-month commitment, cancellations submitted at least three (3) business days prior to the next billing date will take effect at the end of the current paid billing cycle.
• Access Until Cycle Conclusion: Merchants will retain access to their dynamic QR routing and dashboard features until the end of the active paid period.
• No Automatic Retroactive Refund: Cancelling a subscription terminates future renewals but does not automatically trigger a refund of subscription charges already settled for the current or previous cycles.

04 Refund Review Before Activation

Our management team reviews pre-activation refund requests based on the following verified criteria:

• Activation Status: Whether the dynamic QR code has been generated, assigned a custom merchant slug, or published to live routing.
• Onboarding & Custom Work: Whether our design and onboarding team has already commenced customized catalogue digitization, menu structuring, or custom acrylic standee production.
• Payment Status: Confirmation of successful settlement by our payment aggregator, Cashfree, without pending chargebacks.
• Nature of the Service: Distinguishing between digital software access (subject to immediate activation) and physical hardware kits (acrylic standees or NFC-embedded plaques).
• Applicable Law: Ensuring compliance with applicable consumer protection and commercial regulations.

If approved, refunds will be remitted to the original payment source within 5 to 7 business days.

05 No Refund After Activation (Standard Policy)

Once a merchant's digital storefront has been activated, published online, or utilized to accept scans, subscription payments already made are generally non-refundable.

Because software infrastructure, cloud server capacity, and routing bandwidth are reserved and allocated immediately upon activation, refunds are not granted in circumstances such as:

• Change of Mind: The merchant decides they no longer want to use the service after activation.
• Platform Inactivity: The merchant does not log in, configure their catalogue, or deploy their physical standee.
• Footfall Variance: The merchant receives fewer customer scans than anticipated.
• Unused Feature Modules: The merchant chooses not to activate included tools such as Split Payment, Loyalty Stamps, or AI Concierge.
• Discontinuation of QR Display: The merchant removes the physical standee from their checkout counter.
• Alternative Software Adoption: The merchant switches to an alternate POS provider, aggregator, or competitor.

06 Technical Service Failure Review

We stand behind the reliability of our software infrastructure. If a significant technical failure caused directly and exclusively by One QR prevents your paid service from functioning for a material and prolonged period (e.g., prolonged platform outage exceeding 48 continuous business hours not attributable to external telecom, banking, or cloud upstream failures), we invite you to contact us for review.

Depending on the verified nature, duration, and operational impact of the incident, One QR management may, at its sole discretion, provide:

• Service Restoration: Priority technical resolution and engineering support.
• Subscription Extension: Adding complimentary days or weeks to your active subscription cycle at no extra charge.
• Account Credit: Issuing credits applicable toward future billing cycles or hardware add-on orders.
• Pro-Rata Partial Refund: In verified, extraordinary circumstances where prolonged service failure could not be remedied, issuing a proportional refund for the impacted service duration.

07 Statutory Consumer Rights

Nothing in this Refund & Cancellation Policy is intended to limit, exclude, or modify any statutory consumer guarantees, warranty claims, or mandatory legal rights that cannot lawfully be excluded under the Consumer Protection Act, 2019, or applicable Indian commercial statutes. Where statutory provisions mandate specific remedies, those provisions shall take precedence.

08 How to Submit a Refund or Cancellation Request

To ensure prompt processing, please submit your request in writing to our official support desk:

Our billing support team will review your submission, verify account records against platform telemetry, and respond with an official resolution within three (3) to five (5) business days.

09 Contact Information & Support Desk

For any questions or clarifications regarding this Refund & Cancellation Policy, please contact our support team: