Help & Knowledge Center
Frequently Asked Questions
Everything you need to know about the One QR platform, setup, and capabilities.
One QR is a multi-operational QR-based digital business identity and customer experience platform. Instead of managing separate QR codes for menus, payments, Instagram, Google reviews, and feedback, One QR brings all these functions together behind a single customizable entry point.
A customer simply scans the physical standee or counter sticker using their standard smartphone camera. A responsive, branded mobile experience loads immediately without requiring an app download. From there, the customer can complete their intended action in roughly 3 to 5 clicks.
Yes. The multi-feature hub is the primary operational mode of One QR. You can embed your digital menu, directions, WhatsApp order channel, social profiles, reviews, 24/7 AI, loyalty program, and payments behind one single QR code.
Yes. Business owners have full flexibility. If you want a QR code dedicated exclusively to a specific marketing campaign, a direct Instagram redirect, or an appointment booking API, you can configure your QR for that single purpose in your dashboard at any time.
Customers can view your business profile, browse your product catalogue or menu, get directions via Google Maps, initiate a WhatsApp chat order, follow your social media profiles, upload an Instagram story for a discount, leave photo reviews, interact with the 24/7 Ask My AI assistant, collect loyalty stamps, and execute UPI Split Payments.
Yes. The Catalog / Menu Page is a dedicated feature where business owners can list dishes or products with titles, images, descriptions, pricing, and availability. Customers can browse categories and assemble an order that routes directly to your WhatsApp desk.
Yes. One QR provides a direct WhatsApp bridge. When customers select items or tap "Chat with us", it opens WhatsApp with a pre-filled, formatted message including selected items, table or pickup notes, and customer queries.
Yes. You can connect Instagram, Facebook, YouTube, and X handles. When customers tap your social icons, deep linking opens their native social apps directly to your profile.
Yes. The Feedback / Data Collection feature allows you to capture guest ratings, comments, and contact info, storing responses automatically in Google Sheets or sending them via WhatsApp forms.
Customers collect digital reward stamps when scanning your One QR during their visit. After a set number of scans (e.g. 5 visits), reward milestones are unlocked directly on their mobile phone, incentivizing repeat visits without physical paper punch cards.
Ask My AI is your business-specific chatbot assistant working 24/7. Powered by your store's own data, it answers customer questions regarding products, ingredients, prices, availability, operating hours, and store policies automatically.
UPI Split Payment is a structured collection option designed for merchants handling larger transactions. It allows higher bill amounts to be divided into manageable UPI slices processed in succession.
If a customer bill is ₹5,000, instead of processing one single ₹5,000 payment, the platform can split it into structured parts (such as ₹2,000 + ₹2,000 + ₹1,000). Each tranche is processed separately via standard UPI rails with individual confirmations.
One QR acts as the technology orchestration and presentation layer. All payments are processed through underlying authorized UPI networks, payment gateways, and banking infrastructure. One QR does not act as an independent banking institution.
Payment processing, MDR, limits, eligibility, and applicable charges depend on the underlying payment infrastructure, merchant setup, bank rules, and applicable regulations. One QR does not guarantee specific savings or MDR elimination.
Absolutely. One QR was designed specifically for Indian single-outlet shops, cafés, salons, and retail stores, as well as multi-chain franchises. The registration unlocks core features with optional modular extensions as your store expands.
Yes. You have full control over the visual branding, business logo, destination routing, and active modules from your Business Owner Panel. Changes update in real time without needing to reprint physical QR materials.
Simply navigate to our Request Demo page and submit your business details. Our onboarding team will connect with you via your preferred communication channel to guide you through setup.
You can reach our team via our Contact Page, or reach out to our dedicated merchant desk via email at officialoneqr@gmail.com or WhatsApp at +91 90820 09379.