Terms & Conditions

01 Platform Scope & Description

These Terms & Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Merchant", "User", "you") and One QR ("we", "us", "our", or "Platform"), governing your access to and use of oneqrscan.in, our dynamic QR code generator, merchant admin dashboard, digital storefront profiles, menu builders, and payment routing tools.

One QR provides multi-operational digital business identity infrastructure. Instead of requiring customers to download an application or scan disparate QR codes for menus, payments, Instagram, Google reviews, and feedback, One QR consolidates these touchpoints behind a single, dynamic physical-to-digital QR gateway.

02 Business Status & Entity Notice

03 Merchant Accounts & Eligibility

To register as a merchant and utilize the One QR platform, you affirm and warrant that:

• You are at least 18 years of age and possess legal capacity to enter into binding contracts under the Indian Contract Act, 1872.
• If you register on behalf of a partnership, proprietorship, or legal entity, you hold valid corporate authority to bind that entity to these Terms.
• All information provided during registration (business name, outlet address, phone number, email, and UPI/banking details) is accurate, current, and verifiable.
• You will maintain the confidentiality of your administrative credentials and will promptly inform us of any unauthorized account access.

04 Merchant Responsibilities & Content Standards

Merchants hold exclusive legal ownership and liability for all content uploaded to their digital storefronts:

• Accuracy of Catalogue & Pricing: You are responsible for ensuring all menu items, retail inventory, promotional descriptions, and prices match what is charged at your counter.
• Prohibited Products & Services: You may not use One QR to promote, sell, or route transactions for narcotics, prescription drugs without licensing, tobacco/nicotine to minors, firearms, gambling, sexually explicit material, counterfeit goods, or any goods or activities violating applicable laws of India.
• Customer Inquiries & Order Fulfillment: You are solely responsible for preparing, delivering, or fulfilling orders received through catalogue links, WhatsApp redirects, or in-store orders.

05 QR Codes & Physical Standees

One QR provides dynamic QR codes that link physical counter displays to dynamic web addresses. Merchants can update their digital menu, social redirects, or promotional destinations in real time from their merchant panel without reprinting counter standees.

Merchants are responsible for inspecting physical standees, counter stickers, or acrylic mounts to ensure codes remain readable and unmarred by vandalism or counterfeit stickers.

06 Feature Modules & Micro-Services

One QR equips merchants with optional modular services. Terms applicable to specific features include:

• Digital Menu & Catalogue: Fast, mobile-optimized browsing. Merchants are responsible for keeping dietary markers (Veg/Non-Veg) and allergens up to date.
• Customer CRM & Contact Storage: Merchants must obtain voluntary customer consent prior to saving customer phone numbers or sending promotional messages.
• Loyalty & Rewards: Merchants define stamp thresholds and redemption discounts. One QR acts solely as a record-keeper and bears no financial obligation for merchant discounts.
• Customer Reviews: One QR does not alter customer reviews. If redirected to Google Maps, reviews are governed by Google's terms.
• Table Reservations & Appointments: One QR routes booking requests to the merchant panel. Confirmations remain at the merchant's operational discretion.
• WhatsApp Integrations: One QR provides direct click-to-chat links using WhatsApp's public API. WhatsApp is owned by Meta Platforms, Inc., and interactions are governed by WhatsApp terms.
• Ask My AI Assistant: Automated conversational assistance for answering customer FAQs based on merchant-supplied data. Merchants are responsible for verifying business details configured into AI prompts.

07 Subscription Plans, Pricing & Daily Scan Limits

One QR offers clear, predictable subscription tiers tailored to store footfall. Subscriptions are billed on a recurring monthly cycle:

Notice on Future Pricing: One QR reserves the right to modify subscription pricing, included features, and daily scan limits for future billing cycles. Any adjustments to recurring rates will be communicated to active merchants at least 15 days in advance.

08 Three-Month Minimum Commitment (₹999/month Plan)

The following terms govern this commitment:

• Monthly Billing (No Upfront Multi-Month Charge): The customer does NOT pay ₹2,997 upfront. The customer is charged ₹999 per month on each monthly billing date across the three-month commitment term.
• Cancellation Requests During Commitment: A merchant may submit a cancellation request during the 3-month commitment window by contacting support.
• Non-Refundable Completed Cycles: Subscription amounts already paid for active or completed monthly billing periods are non-refundable.
• Future Billing Cessation: Upon processing a verified cancellation request, future scheduled renewals will cease following the conclusion of the applicable billing cycle and commitment parameters.

09 Payment Gateway via Cashfree

All online payment processing for merchant subscriptions and split payment transactions is processed through Cashfree (Cashfree Payments India Private Limited), an RBI-authorized payment aggregator.

• One QR does not collect or store credit/debit card numbers, CVVs, net banking credentials, or UPI MPINs.
• Transactions are processed according to Cashfree's terms of service, payment protocol standards, and RBI tokenization regulations.
• One QR holds no liability for banking network downtime, NPCI UPI outages, or card issuer payment declines.

10 Split Payment Architecture

One QR's Split Payment system allows groups or individual customers to divide transaction totals into structured, sequential UPI payment requests:

• Each split payment tranche is collected directly through Cashfree's UPI payment gateway or direct merchant VPA settlement.
• The merchant is notified in real time upon successful settlement of all fractional tranches.
• In the event of a customer abandonment mid-split, the merchant dashboard indicates which portions remain unpaid. One QR is not a lender or guarantor and does not assume responsibility for uncollected customer shares.

11 Customer Data Responsibilities & Compliance

Merchants using One QR CRM, loyalty, or table reservation modules act as the primary data controller for customer data collected in their stores. Merchants agree to:

• Collect customer phone numbers and names only with explicit, informed customer consent.
• Refrain from spamming, selling, or transferring customer contact details to third parties.
• Honor any customer requests to delete or opt out of promotional messages promptly.
• Indemnify and hold One QR harmless against any claims arising from the merchant's unlawful marketing or spam communications.

12 Third-Party Services & External Links

One QR profiles may contain direct links or deep-links to third-party services, including Google Maps, Instagram, WhatsApp, Cashfree, and UPI applications. These external destinations operate independently. One QR does not control and is not liable for the content, privacy practices, or operational uptime of external third-party platforms.

13 Service Availability & Maintenance

We strive to maintain 99.9% uptime for dynamic QR routing and mobile landing pages. However, platform availability may occasionally be affected by scheduled maintenance, server upgrades, telecom network failures, or upstream cloud interruptions. We make reasonable efforts to announce scheduled maintenance in advance and minimize operational downtime during peak business hours.

14 Intellectual Property Rights

All software, algorithms, user interface designs, dynamic QR routing engines, logos, graphics, and documentation associated with One QR are the intellectual property of One QR. Merchants retain full ownership of their pre-existing trademarks, trade names, brand logos, menu descriptions, and product photography uploaded to their profiles.

15 Account Suspension & Termination

One QR reserves the right to suspend or terminate a merchant account, deactivate QR routing, or deny service with or without prior notice if:

• The merchant violates these Terms, our Privacy Policy, or applicable Indian laws.
• A subscription payment fails, bounces, or is subject to an unresolved chargeback dispute.
• The merchant's QR code is used to execute deceptive schemes, phishing, unauthorized financial collections, or illicit sales.
• The merchant repeatedly exceeds their plan's daily scan limits without upgrading to a suitable tier.

16 Disclaimers & Limitation of Liability

The One QR platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable Indian law:

• One QR disclaims all warranties, express or implied, including merchantability, fitness for a particular business purpose, or error-free operation.
• One QR shall not be liable for any indirect, incidental, punitive, or consequential damages, including loss of business profits, customer footfall, reputation, or data.
• One QR's total aggregate liability arising out of or related to these Terms or platform use shall under no circumstances exceed the total subscription fees actually paid by the merchant to One QR during the three (3) months immediately preceding the event giving rise to liability.

17 Modifications to Service & Terms

We reserve the right to modify these Terms & Conditions at our discretion. Updated terms will be posted on this page with a revised "Last Updated" date. Continued use of the platform following the posting of modifications indicates your binding acceptance of the updated Terms.

18 Governing Law, Jurisdiction & Contact Information

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of India. In the event of any legal dispute, controversy, or claim arising out of or relating to these Terms, the competent courts situated in Mumbai, Maharashtra, India shall have exclusive legal jurisdiction.